Frequently Asked Questions
Everything you need to know about our handcrafted luxury jewelry.
What materials are used in Zaheen Kamran jewelry?
Our pieces are meticulously handcrafted using high-quality silver, premium gold plating, and authentic semi-precious stones to ensure a luxurious finish and lasting durability.
How long does shipping take for domestic and international orders?
Domestic orders within Pakistan typically arrive in 5-7 business days. International shipping varies by location but generally takes 12-15 business days via our trusted courier partners.
Do you offer customization for your jewelry designs?
Yes, we offer bespoke services for selected designs. Please contact our customer support team via WhatsApp or email to discuss specific color changes or sizing requirements.
How should I care for my jewelry to maintain its shine?
To preserve the plating and stones, avoid contact with perfumes, water, and chemicals. Store your jewelry in the provided airtight box or a soft cloth pouch when not in use.
What is your return and exchange policy?
We accept exchanges within 7 days of delivery if the product is damaged or incorrect. Please note that due to the handcrafted nature of our items, we do not offer cash refunds.
What payment methods do you accept?
We accept Cash on Delivery (COD) for domestic orders, as well as Direct Bank Transfers and all major Credit/Debit cards for both local and international customers.